Personal data is any information that directly or indirectly can identify a natural person.
Personal data controller, responsible for the processing of your personal data, is:
At CAPSHOP we care about your personal integrity and only collect necessary personal data. We endeavour to process your personal data in the best possible way and we comply with the General Data Protection Regulation, GDPR, which regulates the rules for personal data processing. The purpose of this policy is to provide clarity on what personal data we collect and how we process it. For any questions regarding our personal data processing, please contact firstname.lastname@example.org
What personal data do we store?
The personal data which CAPSHOP collects from you as a customer when you make a purchase are: first and last names, address, e-mail address, IP-address, phone number and purchasing history.
To process your personal data, we need consent from a person holding parental responsibility. By registering and/or ordering, you warrant that you have obtained consent from a person holding parental responsibility in relation to our processing of your personal data. Within the EU, the age at which a person is no longer considered a child is determined by each member state.
By clicking “Buy Now” I agree to CAPSHOP terms of purchase. I further warrant that I have obtained consent from a person holding parental responsibility, in relation to processing of my personal data, in accordance with prevailing legislation.
For what purpose do we use your personal data?
The personal data collected, stored and processed by CAPSHOP, are only data that are required in order for us to handle your purchase, i.e. for the purpose of delivering your products and receiving your payment. The purpose is further to handle return management and complaints. Therefore, the legal ground for our processing of personal data is that we need the data to fulfil a purchase agreement between CAPSHOP and yourself as a customer.
By keeping your personal data stored, we are able to handle your order more efficiently and thereby improve your shopping experience. Your IP-address is stored for the purpose of fraud prevention. Further, it allows us to inform you about news and campaigns we believe you are interested in. This is described in more detail in our terms of purchase under the section “Newsletters/SMS marketing campaigns”. The processing of your personal data based on this purpose is based on your consent when you approve direct marketing in connection with the purchase. You are entitled to withdraw consent for processing personal data at any time and deny direct marketing. Read more about withdrawing your consent in our terms of purchase under the heading “Newsletter / SMS”.
We may also use your personal data to conduct customer surveys, with the aim of improving the web site and thus your shopping experience.
Your email address can be used for audience-targeted promotion on other webpages to show relevant ads. You can contact us by requesting your email address and participation removed from these audiences.
We care about your personal integrity and do not use your personal data for anything other than the original purpose, which is described in this policy.
How do we process your personal data?
CAPSHOP uses encrypted communications, via Secure Socket Layer (SSL), to ensure your personal data is protected when you shop. Credit card information is only handled by financial institutions via a secure and encrypted connection. When processing your personal data, we further adhere to an internal security policy designed to ensure we comply with applicable legal requirements.
Your personal data are only processed by CAPSHOP and the partners involved in managing your purchase. Your personal data are not shared with unauthorised parties. We will never sell or exchange your personal data for third party marketing purposes outside CAPSHOP
What are your rights?
As a customer, you have the right to access information about what personal data we store about you, and further to have incorrect data rectified and to have data erased. As a customer, you also have the right to data portability and the limitation of processing of personal data if you believe the information is incorrect or has requested a correction. Furthermore, you have the right to object to the processing of personal data based on our legitimate interest. We then stop processing your personal information unless we can demonstrate a legitimate reason that goes beyond your interests and rights. For questions about our handling of personal data or for exercising your rights, please contact us by e-mail.
Some cookies are necessary for site functionality. These cookies keep track of your settings and enhance your experience by, e.g., recognising your device and remembering your settings. In addition, cookies are also used to collect information such as duration of a site visit, visited pages, if a purchase was completed or demographic information such as origin, gender and age. The purpose of this is to enable CAPSHOP to analyse the visits to the website and to further develop the visitor’s experience of the site.
The information collected via cookies may be shared with close business partners for analytical purposes.
You can select to disable cookies in your web browser. However, this will impact certain functionality of the site, and you need to be aware that this may lead to the website not performing properly.
What type of cookies do we use?
Purpose: To store information about currency, language and delivery address. For example, to show products in the relevant currency and VAT-rate and to save your shopping cart so you conveniently can resume your shopping later.
Purpose: To collect information about the use of our web site. For example, which pages are visited, the duration of a visit to a certain page and number of purchases. This allows us to further develop the user experience.
Purpose: To display related ads based on the products the visitor has shown interest in, and to measure the effect of advertising on Google’s ads network.
Purpose: To trace results from advertising on Facebook, and to display related ads based on the products the visitor has shown interest in.
Purpose: To trace results from advertising on Snapchat, and to display related ads based on the products the visitor has shown interest in.
Purpose: To perform various tests on the site and thus optimise the user experience.
Purpose: To analyse the traffic and use of our website and thus to improve the user experience.
Purpose: To analyse visitors and to target marketing towards visitors who have shown interest in our products.
Last changed 2019-05-21.