FAQ

Delivery Times

Shipping Time Is 12-22 Days To: USA , CANADA , AUSTRALIA

Europe, Asia, South America: 15-40 Days

Your item ships out within 3-5 days

FREE SHIPPING!!! WORLD WIDE

 

 Payment and refund

I have returned my unwanted item but haven’t received a refund?

After you have received your confirmation e-mail that your return has been processed it takes 2-5 working days until your money is refunded. If you haven’t received your refund within this time, please contact us: commerceonlineltd / at / gmail.com

 

Exchange and return

How do I make a return/exchange?

Consumers have the right to return their order within 30 days of receiving it. This right applies only if the product and its original packaging can be returned in the same condition as when received. If consumers use their right to send back an order, they should contact Hatstore in order to get an address to which they should send the goods. Return shipping is paid by the consumer. Hatstore does not take responsibility for any items lost during the return shipping.

The return policy does not apply to products with customised design such as embroideries, flags, labels and text.

Do you want to make a return?
CONTACT US –
commerceonlinelted@gmail.com

 

Claim/Complaint

I have received a defective product and would like to claim the product. How do I do this?

If you believe that you have received a defective product, please contact us via e-mail at

commerceonlinelted@gmail.com

State Claim and the order number in the subject line with a short description of what the defect is. Please provide a picture if possible.

Products provided are not discoloured upon delivery, discoloured products are not covered by the Return policy as it is considered as normal wear.


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